What Information Do We Collect?
We collect personally identifiable information when you complete a form on our Site, or otherwise choose to provide personally identifiable information to us. Personally identifiable information is any information that can be used to identify or locate a particular person or entity.
Use of Your Information:
Below are specific purposes for which we use the information we collect about you:
With your consent.
We use information about you where you have given us consent to do so for a specific purpose.
Where required by law.
We may also disclose and share your personal information if required to do so by law, if reasonably requested by applicable regulatory authorities, or if required to be disclosed through a court order or subpoena.
We may use your information to respond to you if you contact us for a request for assistance and general correspondence.
For quality assurance purposes.
Phone calls that we route to a Client of ours may be recorded for quality assurance purposes only. We take steps to protect such information from inadvertent disclosure, do not sell such information to third parties, and only retain such information for so long as is necessary to validate the phone calls.
Legal basis for processing (for EEA users).
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal basis depends on how you use the Site. This means we collect and use your information only where:
We need it to fulfill the request you make via our Site’s form and you give us consent to do so for a specific purpose; or
We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
Non-Personally Identifiable Information
We collect certain non-personally identifiable information about you when you visit the Site. This non-personally identifiable information includes, without limitation, the type of Internet web browser that you use (e.g., Internet Explorer, Mozilla Firefox, Safari, Google Chrome), your IP address, the type of operating system that you use (e.g., Windows, Mac, iOS or Android OS) and the domain name of your Internet service provider. If collected, we use the non-personally identifiable information to improve the design and content of the Site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze Site usage, as well as to offer you products and services. We also reserve the right to use aggregate or group data about our visitors for any and all lawful purposes. Aggregate or group data is data that describes the demographics, usage and/or characteristics of our visitors as a group.
The site uses cookie and tracking technology. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.
Aggregate cookie and tracking information may be shared with third parties. For example, we may share information from cookies on this Site with Facebook, where ads related to your visit to our Site may then be shown if you later visit Facebook. To disable and reject certain cookies, follow the instructions associated with your Internet browser. To adjust your account settings in Facebook to control how ads are displayed there, visit https://www.facebook.com/help/568137493302217?helpref=faq_content.
Commitment to Privacy
Protecting your information is of the utmost importance to us, as is maintaining compliance with any governing authority to which the processing of personal information may occur for any of our services. The European Union ("EU") maintains strict privacy laws through General Data Privacy Regulation ("GDPR"). This standard differs significantly from Canadian or U.S. law. We comply with regulations where it applies to the processing of personal data, the disclosure of the appropriate notifications, and, where applicable, with provision of a process by which you can request the erasure of your personal information.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Since no method of transmission over the Internet, or method of electronic storage is 100% secure, we cannot guarantee its absolute security. However, we are committed to protecting and strive to use commercially reasonable means to ensure that your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
Third Party Links
The Site may contain links to third-party owned and/or operated web sites and, where you request information from Third Party Providers, we may transfer you directly to the web sites of such Third Party Providers. We are not responsible for the privacy practices or the content of such web sites. In some cases, you may be required to provide certain information to register or complete a transaction at such web site. These third-party web sites have separate privacy and data collection practices and under no circumstances shall we be responsible or liable for such practices. We do not endorse, nor are we responsible for the accuracy of, the privacy policies and/or terms and conditions of such websites. These third party entities are independent third parties and are not affiliated with us.